FAQs
Yes, we need you to create an account with us to make your shopping experience easier and faster. By creating an account you will be able to:
* Track and trace your orders
* Store addresses for faster billing and shipping
* View your past order history
* Use other enhanced features of our website
You may create an account by clicking on the My Account link on the top right of the screen and CONTINUE as new customer. You will be prompted to fill in your personal details, address and create a password. Once you have done so, click the "CONTINUE" button to finish.
Once your order is submitted and paid, we begin processing it
immediately so we can get it to you fast. Your order status will be showed as 'Processing' during this phase. You can contact us to modify or cancel your order before its status changed to 'Shipped'.
Yes, we provide international shipping service and the shipping rate is calculated automatically during checkout. You could place the order directly from our website. If you found our shipping service was not available for your country, please contact us for details.
If you have any question about shopping on our website, you may reach our customer support by Contact Us page. Customer Support representative will usually answer your question within 24 hours. Please check the junk email page in your mail box as our reply may be recognized as spam.
We accept Visa, MasterCard, American Express Cards credit cards as well as Debit Cards through Paypal. You could also pay direclty with your Paypal account.
Usually there are two reasons causing the failure of the payment with your credit card. One is your bank needs your authorization before processing the transaction. The other is the system withholds the transaction for wrong card information.
If you have told the bank to authorize the transaction, please reply our service email so that we can process your payment again. The wrong card information would be caused by card number, holder name, phone number, email or billing address. Please make sure the billing address is the one you registered at the bank.
We deliver to all 50 U.S.states, including Alaska & Hawaii so everybody can enjoy our products! Our store is also proud to offer standard shipping to international addresses outside of the United States. We provide standard (ground) shipping by default and the delivery time is 8 to 15 business days. If you need express shipping, please reach us for special order.
After you complete the checkout process, you will receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before asking our customer support.
Further information regarding the status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation e-mail containing tracking information. You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in the Order History page.
If you have yet to receive your package, we're sorry. Check with your neighbors first to see if they've signed for your package. For any orders that are delivered to a neighbor, a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you're still not able to locate your package, don't worry, contact us on customer services and we'll help you.